Refund Policy
Last Updated: March 1, 2024
All Sales Are Final
Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products or services sold through the Valley of the Fireland's [a.k.a., the Valley] website.
Non-Refundable Items or Services
All items or services purchased from the Valley of the Firelands are non-refundable unless otherwise specified in writing by the Valley. This policy applies but is not limited to:
- Membership fees
- Event registrations
- Digital products
- Store merchandise
- Sale items
Exceptions to the No Refund Policy
The only exceptions to our No Refund Policy include:
- Incomplete Service: If a purchased service is not fully delivered or does not meet the predefined criteria as advertised, a partial or full refund may be considered.
- Expired Products: Receiving a product in an expired condition warrants a report to our customer service within 30 days for potential refund or replacement.
- Legal Requirements: Following applicable laws, any other conditions or circumstances where we are legally required to offer a refund will be honored.
How to Contact Us
For any questions or concerns regarding this No Refund Policy, please contact us at:
- Email: secretary.valleyofthefirelands@gmail.com
- Phone: (567) 376-9741
We reserve the right to modify this No Refund Policy at any time, effective upon posting of an updated version on our website. Please regularly check this Refund Policy for updates.