Last updated: March 1, 2024

Consent 
The Valley of the Firelands [the Valley] will only send mass emails or text messages to customers or members who have provided explicit consent to receive such communications. Consent may be obtained through opt-in forms, account settings, or other consent mechanisms.

Content
Communications sent to customers or members will be clear, relevant, and respectful. They will provide value to recipients and adhere to the Valley's brand standards and messaging guidelines.

Frequency
The frequency of mass emails or text messages will be reasonable and aligned with the expectations of customers or members. 

Opt-Out Mechanism
Recipients will be provided with a clear and easy-to-use mechanism to opt out of receiving further communications. Opt-out requests will be promptly processed, and recipients will be removed from future messaging lists.

Data Protection
Customer contact information used for mass emails or text messages will be handled in accordance with the Valley's privacy policy and relevant data protection regulations. Contact lists will be securely maintained and protected from unauthorized access or misuse.

Compliance
All mass emails or text messages will comply with applicable laws and regulations governing electronic communications, including but not limited to the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA).